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Terms & Conditions
Last updated: 10 November 2026 | By using our website, you agree to these terms.
1. Acceptance of Terms
By accessing or using the Florissa website (theflorissa.com) or placing an order, you agree to be bound by these Terms & Conditions and our Privacy Policy. If you do not agree, please do not use our website or services.
2. Products & Availability
All products listed on the website are subject to availability. Florissa reserves the right to substitute flowers of equal or greater value if a specific variety is unavailable, while maintaining the overall design intent of the arrangement. Product images are for illustrative purposes; the actual product may vary slightly due to the natural nature of fresh flowers.
3. Pricing & Payments
All prices are listed in Pakistani Rupees (PKR) and are inclusive of applicable taxes. Florissa reserves the right to change prices at any time without prior notice. However, orders already placed and confirmed will be honoured at the price shown at the time of purchase. Payment is required at the time of placing the order, except for Cash on Delivery (COD) orders.
4. Order Placement & Confirmation
An order is considered placed when you have completed the checkout process and received a confirmation email or message. Florissa reserves the right to cancel any order due to pricing errors, stock unavailability, or suspected fraudulent activity. You will be notified immediately and a full refund will be issued where applicable.
5. Delivery Policy
Delivery is subject to our Delivery Policy. While we make every effort to deliver on the requested date and time, Florissa cannot be held liable for delays caused by circumstances beyond our control, including but not limited to extreme weather, traffic disruptions, or acts of God. The risk of loss or damage to products passes to the recipient upon delivery.
6. Returns & Refunds
Our returns policy is outlined in our Returns & Refunds Policy. Due to the perishable nature of fresh flowers, we handle all complaints on a case-by-case basis and aim to resolve them fairly and promptly.
7. User Accounts
You are responsible for maintaining the confidentiality of your account credentials. You agree to notify Florissa immediately if you suspect any unauthorised access to your account. Florissa is not liable for any losses arising from unauthorised use of your account.
8. Intellectual Property
All content on the Florissa website, including text, images, logos, and graphics, is the property of Florissa and is protected by copyright law. You may not reproduce, distribute, or use any content without prior written permission from Florissa.
9. Limitation of Liability
To the fullest extent permitted by law, Florissa shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our total liability for any claim related to a specific order shall not exceed the value of that order.
10. Governing Law
These Terms & Conditions are governed by the laws of Pakistan. Any disputes arising from the use of our website or products shall be subject to the exclusive jurisdiction of the courts of Lahore, Pakistan.
11. Contact Us
For any questions regarding these Terms & Conditions: