Your Satisfaction Guaranteed
Returns & Refunds
We stand behind every bloom we send. If something isn't right, we will make it right.
Our 100% Freshness Promise
If your flowers are not fresh upon arrival, we will replace your order at absolutely no cost. Your happiness is our highest priority.
When Can You Request a Refund or Replacement?
Flowers Not Fresh
If your flowers are wilted, damaged, or clearly not fresh upon delivery, you are eligible for a free replacement.
Wrong Order Received
If you received the wrong product or arrangement, we will correct the order and re-deliver immediately.
Damaged During Delivery
If your order was damaged in transit, please photograph the damage and contact us within 24 hours of delivery.
Order Not Delivered
If your order failed to arrive within the agreed time window, you are eligible for a full refund or priority re-delivery.
What Is Not Eligible for Return?
- ⚠️ Change of mind after the order has been placed and processed.
- ⚠️ Flowers that were not cared for properly (inadequate water, direct sunlight, etc.).
- ⚠️ Perishable items after 48 hours from delivery.
- ⚠️ Custom orders that were delivered as agreed.
How to Request a Refund / Replacement
Contact Us Within 24 Hours
Reach out via WhatsApp (0308 7126180) or email (support@theflorissa.com) within 24 hours of delivery.
Share a Photo
Send a clear photo of the issue (damaged or wilted flowers, wrong product, etc.) so our team can assess it.
We Review & Respond
Our customer service team will review your request within 2–4 hours and propose a resolution.
Replacement or Refund Processed
We will either arrange a free replacement delivery or process your refund within 3–5 business days.