Your Privacy Matters
Privacy Policy
Last updated: 11 November 2026
1. Information We Collect
When you place an order or create an account with Florissa, we may collect the following information:
- Personal Information: Name, email address, phone number, and delivery address.
- Payment Information: Payment method type. We do not store full card details — these are handled by secure third-party processors.
- Order History: Details of products ordered, delivery dates, and transaction records.
- Technical Data: IP address, browser type, and pages visited on our website (collected via cookies).
2. How We Use Your Information
We use your information to:
- Process and deliver your orders.
- Send order confirmations and delivery updates.
- Respond to customer service queries.
- Improve our website and product offerings.
- Send promotional emails (only if you have opted in — you can unsubscribe at any time).
3. How We Protect Your Data
We take your data security seriously. Our website uses SSL encryption to protect all data transmitted between your browser and our servers. Payment information is processed through secure, PCI-compliant payment gateways. We do not sell, rent, or trade your personal information to third parties.
4. Cookies
We use cookies to improve your browsing experience, remember your cart, and analyse site traffic. You can control cookie settings through your browser. Disabling cookies may affect some website functionality such as the shopping cart.
5. Third-Party Services
We may use trusted third-party services such as payment gateways, email marketing platforms, and analytics tools. These services have their own privacy policies and are contractually obligated to protect your data.
6. Your Rights
You have the right to:
- Access the personal data we hold about you.
- Request correction of any inaccurate data.
- Request deletion of your account and associated data.
- Opt out of marketing communications at any time.
7. Data Retention
We retain your personal data for as long as your account is active or as needed to provide our services. Order records may be kept for up to 7 years for legal and accounting purposes.
8. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
9. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us: