Frequently Asked Questions

Simply browse our collection, add products to your cart, and proceed to checkout. You can order as a guest or log in to your Florissa account for a faster experience.

Yes! Many of our products can be personalised. You can add a gift message at checkout. For custom floral arrangements, please contact us on WhatsApp or via email before placing your order.

Absolutely. During checkout, there is a "Gift Message" field where you can write a personal note. We will print it on a Florissa card and include it with your order at no extra charge.

No, you can place a guest order without creating an account. However, creating an account lets you track orders, save your wishlist, and enjoy a faster checkout next time.

We currently deliver across Lahore and surrounding areas. We are actively expanding our delivery network — contact us for delivery to other cities.

Same-day delivery is available for orders placed before 12:00 PM. Standard delivery takes 1–2 business days. Express delivery (within 4 hours) is available at an additional fee.

Yes! Orders over Rs. 5,999 enjoy free standard delivery. Orders below this threshold have a flat delivery fee of Rs. 250.

Yes, you can select a preferred delivery time slot at checkout (Morning: 9 AM–1 PM, Afternoon: 1–5 PM, Evening: 5–8 PM), subject to availability.

We accept Cash on Delivery (COD), bank transfer, EasyPaisa, JazzCash, and all major debit/credit cards through our secure online payment gateway.

Yes, absolutely. Our payment gateway is SSL-encrypted and fully secure. We do not store your card details on our servers.

Yes! Cash on Delivery (COD) is available across all our delivery zones. Please have the exact amount ready for our delivery team.

Yes, 100%! We source our flowers daily from trusted suppliers. All arrangements are prepared fresh on the day of delivery or pick-up.

With proper care, most fresh flowers last 5–10 days. We include care instructions with every order to help you get the most out of your blooms.

We primarily specialise in fresh flowers, but we do have a selection of preserved and dried arrangements that last indefinitely. Check our shop for availability.